Toronto Restaurant Reduces Customer Response Time by 68%

A busy downtown Toronto restaurant was struggling to keep up with the volume of reservation inquiries, menu questions, and takeout orders coming in through their website, phone, and social media channels. Their front-of-house team was spending hours each day answering the same questions.

The challenge

The restaurant receives over 100 customer inquiries per day during peak season. Before automation, each inquiry required a staff member to stop what they were doing, look up the information, and respond. During lunch and dinner rushes, responses could take hours or go unanswered entirely.

The solution

We built a custom AI assistant trained on the restaurant’s menu, pricing, hours, reservation policies, and takeout procedures. The assistant integrated with their existing online reservation system and was deployed on their website and messaging channels.

The results

Within two weeks of deployment, the AI assistant was handling 78% of customer inquiries end-to-end without human involvement. Response time dropped from an average of 45 minutes to under 2 minutes. The front-of-house team was able to focus on serving guests in the restaurant instead of answering phones.