A busy downtown Toronto restaurant deployed a custom AI assistant to handle reservation inquiries, menu questions, and takeout orders, cutting response time from hours to minutes. BrandCurb AI automation case study. Restaurants and Hospitality.
Restaurants and Hospitality
A busy downtown Toronto restaurant deployed a custom AI assistant to handle reservation inquiries, menu questions, and takeout orders, cutting response time from hours to minutes.
4
Key metrics achieved
< 2 Weeks
From kickoff to live deployment
Restaurants and Hospitality
Industry
68%
reduction in customer response time
40%
fewer missed calls during peak hours
12
hours per week saved on administrative tasks
22%
Customer satisfaction score improved by
A busy downtown Toronto restaurant was struggling to keep up with the volume of reservation inquiries, menu questions, and takeout orders coming in through their website, phone, and social media channels. Their front-of-house team was spending hours each day answering the same questions.
The restaurant receives over 100 customer inquiries per day during peak season. Before automation, each inquiry required a staff member to stop what they were doing, look up the information, and respond. During lunch and dinner rushes, responses could take hours or go unanswered entirely.
We built a custom AI assistant trained on the restaurant’s menu, pricing, hours, reservation policies, and takeout procedures. The assistant integrated with their existing online reservation system and was deployed on their website and messaging channels.
Within two weeks of deployment, the AI assistant was handling 78% of customer inquiries end-to-end without human involvement. Response time dropped from an average of 45 minutes to under 2 minutes. The front-of-house team was able to focus on serving guests in the restaurant instead of answering phones.
“The AI handles the back-and-forth so my front-of-house team can actually focus on the guests in the room instead of answering the same questions over and over.”
— Maria Santos, Owner